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Terms

Last Updated: April 30, 2026

title: Terms of Service lastUpdated: 2026-04-30

Terms of Service

Last Updated: April 30, 2026

These Terms of Service (“Terms”) govern all services provided by Made Relevant B.V., a private limited company incorporated under Dutch law (KvK: 96097132), with its registered office at Gijsbrecht van Amstelstraat 213, 1214 BA Hilversum, the Netherlands (“Made Relevant,” “we,” “us”).

By engaging our services or signing a Statement of Work, you (“Client”) agree to these Terms. Where a signed project agreement or Statement of Work exists, it takes precedence over these Terms in the event of a conflict.

1. Services

Made Relevant provides AI strategy, design, development, and implementation services, including robotic process automation (RPA), workflow automation, AI agent development, and system integration.

The specific scope, deliverables, timeline, and fees for each engagement are set out in a Statement of Work (SOW) or proposal signed by both parties. No work commences without a signed SOW or written confirmation from an authorized representative of Made Relevant.

We maintain documented development and delivery processes and can provide evidence of these upon request for due diligence purposes.

2. Accounts and Access

Where Made Relevant provides access to a platform, portal, or tooling as part of an engagement:

  • You are responsible for maintaining the accuracy of account information and keeping credentials secure
  • All activity under your account is your responsibility
  • You must notify us immediately at hello@maderelevant.com upon becoming aware of any unauthorized access or security incident
  • Access credentials must not be shared across individuals; each authorized user must have their own credentials where technically feasible

3. Acceptable Use

You may not use our services, or any system we deliver, to:

  • Violate applicable laws or regulations, including the EU AI Act, GDPR, or applicable sector-specific regulation
  • Infringe the intellectual property rights of any third party
  • Transmit malware, unauthorized scripts, or other harmful code
  • Process personal data for purposes beyond what is lawfully permitted
  • Reverse-engineer, decompile, or attempt to extract source code from any system we deliver, except as permitted by mandatory law
  • Engage in deceptive, misleading, or fraudulent conduct, including through AI-generated outputs

You are solely responsible for ensuring that your use of any AI or automation system we deliver complies with applicable law, including obligations under the EU AI Act where the system falls within its scope.

4. Pricing and Payment

Fees are agreed per engagement and documented in the applicable SOW. Unless the SOW specifies otherwise:

  • Invoices are issued in EUR and due within 30 days of the invoice date
  • Late payment accrues statutory commercial interest (wettelijke handelsrente) from the due date under Article 6:119a of the Dutch Civil Code, without further notice of default being required
  • We reserve the right to suspend work or access upon invoice overdue by more than 14 days, with written notice
  • All fees are exclusive of VAT (BTW), which is added where applicable
  • Disputed invoices must be raised in writing within 10 business days of receipt; undisputed portions remain due on the original payment date
  • Refunds, where applicable, are governed by the terms of the relevant SOW

5. Intellectual Property

5.1 Client Content and Data

You retain all rights, title, and interest in content, data, and materials you provide to us. You grant Made Relevant a limited, non-exclusive, non-transferable license to use such materials solely to perform the agreed services.

5.2 Deliverables

Ownership of custom deliverables (including automation workflows, AI systems, integration code, and documentation) transfers to you upon receipt of full payment, unless the SOW specifies a different arrangement (e.g., licensed use of a proprietary platform).

Until full payment is received, Made Relevant retains all rights in deliverables and grants you no license to use them in production.

5.3 Background IP and Tooling

Made Relevant retains all rights to its proprietary frameworks, methodologies, templates, tooling, pre-built components, and background intellectual property (“Background IP”). Where deliverables incorporate Background IP, Made Relevant grants you a perpetual, royalty-free, non-exclusive license to use that Background IP as embedded in the deliverable - but not independently of it.

5.4 AI-Generated Outputs

Outputs generated by AI systems we build on your behalf are not owned by Made Relevant. You are responsible for reviewing, validating, and taking responsibility for AI outputs before deployment or distribution. Made Relevant makes no representations as to the accuracy, completeness, or fitness for purpose of AI-generated outputs.

5.5 Feedback

Any feedback, suggestions, or improvement ideas you share with us may be used by Made Relevant to improve our services without obligation or compensation to you.

6. Client Responsibilities

You represent, warrant, and undertake that:

  • You have full authority to enter into these Terms and any SOW on behalf of your organization
  • You have all necessary rights and permissions for any data, content, or materials submitted to us
  • Your use of deliverables complies with applicable laws, your own internal policies, and any obligations to your own clients
  • You will conduct appropriate review and validation of AI outputs before deploying or relying on them in any operational, commercial, or client-facing context
  • You will maintain adequate governance controls over automated systems we deliver, including human oversight procedures where required by law or internal policy
  • You will promptly notify us of any circumstances that may affect the agreed scope, timeline, or data inputs

7. Data Processing

Where we process personal data on your behalf as part of an engagement, we act as a data processor and you act as the data controller within the meaning of the GDPR.

Processing is governed by a separate Data Processing Agreement (DPA), which forms part of the engagement documentation. You are responsible for:

  • Ensuring a lawful basis exists for all personal data provided to us
  • Ensuring data subjects have been informed as required by applicable law
  • Not providing us with special category data (Article 9 GDPR) without explicit prior agreement and a DPA in place

Enterprise clients may request our standard DPA, security documentation, and sub-processor list by contacting hello@maderelevant.com.

8. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party that is designated as confidential or that a reasonable party would understand to be confidential (“Confidential Information”), and to use it only for the purposes of the engagement.

Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no fault of the receiving party
  • Was already known to the receiving party prior to disclosure
  • Is independently developed without use of the Confidential Information
  • Must be disclosed by law or regulatory requirement, provided the disclosing party gives prompt prior written notice where permitted

Confidentiality obligations survive termination of these Terms for a period of 3 years, or longer where required for trade secrets.

Where either party requires additional confidentiality protections (e.g., a standalone NDA), this can be arranged prior to commencing an engagement.

9. Third-Party Services and Sub-Contractors

Our services may incorporate third-party tools, APIs, AI model providers, cloud infrastructure, or automation platforms. We select sub-processors and sub-contractors with reasonable care. However:

  • We are not liable for the availability, performance, or changes to third-party services
  • Third-party service providers operate under their own terms and privacy policies
  • We will disclose material third-party dependencies upon request

Where we engage sub-contractors for delivery, we remain responsible to you for the quality and compliance of their work.

10. Warranties and Disclaimers

Made Relevant warrants that:

  • Services will be performed with reasonable skill and care by qualified professionals
  • We will comply with applicable law in the performance of our services
  • We hold adequate professional liability (beroepsaansprakelijkheid) insurance

We do not warrant that:

  • Deliverables will be error-free or operate without interruption in all environments
  • AI systems will produce accurate, complete, or appropriate outputs in all cases
  • Specific business outcomes, cost savings, or performance metrics will be achieved

All other warranties, express or implied, are excluded to the fullest extent permitted by Dutch law.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Made Relevant is not liable for indirect, incidental, consequential, or punitive damages, including loss of profit, loss of revenue, loss of data, or reputational harm
  • Our total aggregate liability for all claims arising under or in connection with any single engagement is limited to the fees paid under that engagement in the 12 months preceding the claim

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded under mandatory Dutch law

12. Indemnification

You agree to indemnify, defend, and hold harmless Made Relevant B.V. and its directors, employees, and subcontractors from and against any claims, damages, losses, and reasonable legal costs arising from:

  • Your breach of these Terms or any SOW
  • Your use of deliverables in violation of applicable law
  • Third-party claims arising from content or data you provided to us
  • Your failure to obtain required consents or authorizations

13. Suspension and Termination

Termination for convenience - Either party may terminate an engagement in accordance with the cancellation and notice provisions set out in the applicable SOW.

Termination for cause - Either party may terminate immediately on written notice if the other party:

  • Commits a material breach that is not remedied within 14 days of written notice
  • Becomes insolvent, enters administration, or is subject to a comparable insolvency procedure

Effect of termination - Upon termination:

  • You remain liable for fees for work completed to the date of termination
  • Each party returns or destroys the other’s Confidential Information upon request
  • Clauses intended to survive (IP, confidentiality, liability, governing law) remain in force

14. Compliance and Governance

Made Relevant operates in accordance with applicable Dutch and EU regulation, including GDPR and the EU AI Act where applicable to our activities.

Upon reasonable written request from an enterprise client, we can provide:

  • Information security overview
  • Sub-processor list
  • Data Processing Agreement
  • Description of quality assurance and testing procedures
  • Evidence of professional liability insurance

We do not currently hold ISO 27001 certification but operate security controls aligned with ISO 27001 principles. Clients with specific certification requirements should raise these prior to engagement.

15. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands.

Any disputes arising from or in connection with these Terms shall first be referred to good-faith negotiation between senior representatives of both parties. If not resolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the District Court of Amsterdam (Rechtbank Amsterdam), except where mandatory local law provides otherwise.

16. General

  • Entire agreement - These Terms, together with any signed SOW and DPA, constitute the entire agreement between the parties and supersede all prior representations and understandings
  • Amendments - Changes to these Terms are effective upon posting with an updated date; material changes do not apply retroactively to active engagements without written agreement
  • Severability - If any provision is found unenforceable, the remaining provisions continue in full force
  • Waiver - Failure to enforce any provision does not constitute a waiver of future enforcement
  • Force majeure - Neither party is liable for failure to perform due to circumstances beyond their reasonable control, provided prompt written notice is given
  • Assignment - You may not assign your rights or obligations under these Terms without our prior written consent; we may assign our rights to an affiliate or successor entity

Contact

For questions about these Terms, contractual matters, or to request compliance documentation:

Made Relevant B.V. Gijsbrecht van Amstelstraat 213, 1214 BA Hilversum, the Netherlands hello@maderelevant.com